RETURN AND REFUND POLICY
In accordance with international e-commerce standards, customers have the right to request a return within fourteen (14) days of receiving the product.
Return Conditions:
- To be eligible for a refund, products must be completely unworn, unwashed, unaltered, and returned in their original packaging with all designer tags attached.
- Return shipping costs and any associated customs fees are the sole responsibility of the customer, unless the item delivered was incorrect or materially damaged prior to transit.
How to open a claim:
Please contact our dedicated support team via email at info@mynexx.net before initiating a return. Provide your full name, order number, and clear photographic evidence if the item arrived damaged.
Hong Kong SAR law applies exclusively. Venue of jurisdiction is Hong Kong.
Return Conditions:
- To be eligible for a refund, products must be completely unworn, unwashed, unaltered, and returned in their original packaging with all designer tags attached.
- Return shipping costs and any associated customs fees are the sole responsibility of the customer, unless the item delivered was incorrect or materially damaged prior to transit.
How to open a claim:
Please contact our dedicated support team via email at info@mynexx.net before initiating a return. Provide your full name, order number, and clear photographic evidence if the item arrived damaged.
Hong Kong SAR law applies exclusively. Venue of jurisdiction is Hong Kong.